> For the complete documentation index, see [llms.txt](https://docs.katario.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.katario.com/help/cant-send-messages.md).

# Can't send messages

There can be several reasons why your messages are not sent.

Make sure :

1. You have added and confirmed your provider credentials on the [**Profiles**](https://app.katario.com/profiles) page
2. You are sending a message to a valid phone number
3. You have enabled geo permissions (for Twilio and SignalWire) for the receiver's country, if not do it [here](https://www.twilio.com/console/sms/settings/geo-permissions) for Twilio. You can do it on Space settings page for SignalWire
4. Your Twilio, MessageBird, or SignalWire account is active
5. Your Twilio, MessageBird, SignalWire balance is not null or negative
6. If you still can't figure it out, [Contact us](https://katario.com/contact-us)


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.katario.com/help/cant-send-messages.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.